SAP CRM Training By Trainer 3

SAP CRM Training By Trainer 3

Companies were not give much attention to the customers, but with the increased competition in the market, became the companies give great attention to the customer, as well as other items, so SAP has offered, customer relationship management system or what it claims CRM, to focus on attracting new customers and the work of the maximum effort to maintain existing customers, by offering what is new to them and follow up the procurement process and ensure customer satisfaction, as well as his loyalty to the company. CRM system gave the opportunity for the company to make decisions in a clear environment, and stay competitive in the market.

The following topics are included in the course:

Campaign Management:

SAP Customer Relationship Management (SAP CRM),contributes to improving the performance of the organization, and the addition of a competitive advantage through the process of analysis, planning, implementation and measurement of marketing activities. The organization is the implementation of all of these activities through the interaction of incoming and outgoing channels to build long-term profitable relationship.

Featuring campaign management to implement internal and external campaigns, campaigns that are multi-channel and multi-wave, too, and can implement and develop better marketing plans using strategies based restrictions on the optimization to determine the best marketing mix techniques.

Opportunity Management:

There in the management of customer relationships a lot of departments, so as to how to deal with customers, and management opportunities within these departments, and the goal is not to be underestimated by any chance, however small, it is possible to make a profit from it. Management opportunities include other opportunities called sales opportunity. Sales opportunity is a just a name or account owned by a person who is qualified to complete this process. It is supposed to have been communicating with this person, whether to implement call him or meet him personally, and then determine the requirements and needs. Once you communicate with him and identify its needs have already inside your sales cycle and have already committed to working with you.

The ancients used to dealing with opportunity with non-serious, there are ancient wisdom of sales shows that: â??The opportunity is a deal that you have the possibility to close!â?? But with increased competition between organizations and considered the client a chance and opportunity sales process had to be a change that perception of opportunity. Where opportunity can be defined as an agreement or on the basis of each sale is possible to deal with it. When in the process of selling it surely use of sales process so as to guide the sales process sales activities. This process can be called as a sales pipeline management or opportunity pipeline management.

The opportunity management is based on the sales pipeline management methodology. The pipeline management provides you with the sales road-map that helps guide your sales efforts by following a sales process, here are the 3 benefits of using opportunity management for your business:

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Video duration is shown in minutes
Total SAP CRM Training By Trainer 3 Video Duration : 13 Hours 19 Minutes 21 Seconds

Tutorial Topics

CRM Consultant 3

Buying Options

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